FAQ Student Residences and Housing - YouFirst Campus
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Booking

On our YouFirst Campus website, you can book an apartment in one of our student residences in just a few clicks: Choose the one you like, give us your details and submit your application to rent a student apartment. That’s all there is to it!
To make booking easier for you, only the student apartments that are available to book will come up in the search results. The search engine on our homepage makes it easy to find the student accommodation that suits you perfectly.
The process for booking a YouFirst Campus apartment is the same for all students. If you do not have a physical guarantor who declares their income in France, you have the option of using a guarantee agency.
When your student apartment booking is approved, you will receive our draft lease to sign. You will then be able to pay your start-up costs, comprising fees and the security deposit. Your first rental payment must be paid before you arrive at the student residence.
The start-up costs for your student apartment can be paid directly from your personal account on the YouFirst Campus website. There are two methods of payment you can use: credit card or bank transfer.
Are you a student under the age of 30 looking for accommodation in a student residence? If so, you are welcome at our YouFirst Campus student accommodation! Our apartments are for students, people on work-study contracts, trainees, doctoral students and researchers only. To book one of our YouFirst Campus residences, you will need to have one or two guarantors who declare their income in France or a guarantee agency. You can use the guarantee simulator on the search results and apartment pages to find out the maximum rent you qualify for, depending on the guarantees you can provide.
To confirm your student accommodation reservation, all you have to do is sign the lease and pay the start-up costs (fees and security deposit). If you change your mind and want to cancel your booking after you have signed the lease and before it starts, you only have to ask – we will refund the full amount paid on request.
Are you a student under the age of 18? If so, of course you would be welcome at our student residences. You will be able to create and manage your account yourself. However, the lease will need to be signed by your legal representative.
Our apartments are for students, people on work-study contracts and trainees under the age of 30, as well as doctoral students and researchers only. Find out more about all our student apartments currently available for rent: student apartments in Paris, student apartments in Bordeaux, student apartments in Lille, student apartments in Lyon, student apartments in Marseille.
The sooner the better! That way, you will be able to book the student accommodation that suits you perfectly. Check out the apartments available for rent in September now.
For legal reasons, our leases are for terms of between 9 and 12 months. You are free to leave your student accommodation at any time, subject to a notice period of one month.
Of course, you can visit any student residence you want to! The YouFirst Manager of the residence will be pleased to show you our apartments and tell you all about the services on offer.
For legal reasons, our leases are for terms of between 9 and 12 months. If you would like to stay in your student accommodation for longer, we would be happy to sign a new lease.
A series of documents are required to submit an application : click See more to get the list Once you have chosen an apartment by clicking the “Book” button, that apartment will be held for you while you complete your application. It would be useful for you to prepare all of your documents in advance so as not to risk losing your student accommodation, as it will only be reserved for a limited period.
Our student residences are open to international students. You have the option of submitting your application in English or in French.
Valid proof of student status is essential to completing your application and submitting your booking request for a student apartment. While you wait for your valid student card, you can provide us with your current certificate of education or proof of enrolment from the educational establishment you will be attending.
Don’t have a YouFirst Campus account yet? Go to the top right of the main menu to create your own YouFirst account. You will then be able to enter your information and upload your documents completely securely.
Once you have chosen a student apartment by clicking the “Book” button, that apartment will be held for you while you complete your application. A timer will then appear at the top of your YouFirst account, showing you how long your apartment will be held for and the amount of time you have to complete your application.
Your financial guarantee (not to be confused with the security deposit) is essential. Without it, the submission of your application cannot be confirmed. You can use the guarantee simulator on the search results and apartment pages to find out the maximum rent you qualify for, depending on the guarantees you can provide.
International students need to provide a valid passport and proof that they are enrolled on a course in France.
Your booking request will be processed within 1 business day of submission from your YouFirst Campus account. We will let you know our decision by email and you will then be able to track the progress of your student residence rental application from your personal account.
You can track the progress of your application, step-by-step, from your secure personal account. You will also receive emails to keep you updated about milestones in the booking process.
Absolutely. You can save your information and documents so you can come back and finish them later. However, we recommend that you take the time to carefully prepare and scan your documents in PDF, JPG or PNG format before choosing your student apartment.
The amount payable is fixed by law and depends on the surface area of each student residence. On average, they range between €250 and €300 and are payable once only, when you sign your lease.
If you change your mind and want to cancel your booking after you have signed the lease and before it starts, you only have to ask – we will refund the full amount paid on request.
Yes, as long as your bank provides us with an IBAN in the name of the student. Non-SEPA refunds may take longer as a result of the relationships banks have with one another.
We process applications within 24 hours on business days. We will let you know our decision by email.
The security deposit is a payment amounting to a maximum of one month’s rent including taxes but excluding expenses. It is intended to cover any non-payment or damage caused by the student. The amount, payment and refund of the security deposit are governed by law.
As long as your exit inventory matches your arrival inventory, your security deposit will be refunded within one month of you handing back your keys. If the inventories do not match, the refund will be made within two months.
You must provide a financial guarantee to submit your booking application. If you do not have a physical guarantor who submits a tax return in France, there are guarantee agencies you can apply to.
Absolutely. If the income of a single guarantor does not amount to four times the amount of the rent including all tax and expenses, you can combine two guarantors, each with income that is equal to three times the amount of monthly rent including all tax and expenses. Use the guarantee simulator on the search results and residence pages to find out the maximum rent you qualify for, depending on the guarantees you can provide.
You have the option of providing one (or two) physical guarantor(s) or a corporate guarantor.
Your guarantor may be of any nationality, as long as they declare their income in France and are able to provide a tax return issued by the French authorities.
Yes, your guarantor may live in any country, as long as they declare their income in France and are able to provide a tax return issued by the French authorities.
If you want to enjoy life in an apartment in one of our student residences, you need to provide proof of a financial guarantee.
GarantMe is a guarantee agency that acts as guarantor for French and international students renting accommodation. If you choose GarantMe, you must provide an eligibility certificate to complete your application and submit your booking request. GarantMe will issue this document directly from its website within 24 hours.
Yes. GarantMe works in partnership with YouFirst Campus.
If you are a student under the age of 30 and you want a corporate guarantor, you can apply to Action Logement for a Visale guarantee.
Yes. The Visale guarantee is only for rent payments of no more than €800 including tax and expenses in Paris and the Paris region and €600 including tax and expenses in the rest of France, provided the amount is between 30% and 50% of your income. You do not need to provide proof of financial resources for rent payments of less than €425 including tax and expenses.
Absolutely. These guarantee agencies act as guarantors for French and international students. Click here to find out more about guarantee agencies
A lease for student accommodation is signed by the student only, or their legal representative if the student is under the age of 18. The guarantor signs a guarantee commitment. In order to make it easier for everyone, YouFirst Campus has opted for fully secure electronic signatures via Yousign. All signatures are therefore given remotely.

Apartment

Our student apartments are fully furnished. In the sleeping area: bed, mattress, pillow, blanket, draw sheet and bedside table. In the study area: desk with storage and ergonomic chair. In the kitchen area: fridge-freezer, microwave oven, cooking plate, storage units. One Tableware/kitchenware set per person: dinner plates, dessert plates, glasses, mugs, knives, forks, small and large spoons, a paring knife, a frying pan, a saucepan, a casserole dish, an oven dish, a salad bowl, a can opener, a bottle opener and a colander. In the shower room: shower, vanity unit, mirror. Toilet. You will also get a broom, bucket & mop. 
Our student apartments all include a fridge, cooking plates and microwave oven. Electrical outlets are available in addition to the equipment provided. Your YouFirst Manager will lend you equipment for day-to-day tasks, e.g. vacuum cleaner, iron etc.
A blanket and draw sheet (mattress protector) are provides in all student rooms. To help you travel light, we have two household linen packs available for sale:
Some of our residences have car, motorbike and bike parking available. Please refer to the information sheet for your student residence for details.
Yes. All of our student residences have reduced-mobility-accessible rooms.
Our student apartments include studios, one-bedrooms, two rooms, large apartments for individual rental, and large apartments of various sizes for shared rental.
Each student studio has a main living room featuring an integrated equipped kitchen area, plus a shower room.
Each student one-bedroom apartment has a main living room, a separate equipped kitchen area and a shower room.
Each student two-room apartment has a private bedroom and a shower room completed with another living area, a separate equipped kitchen area.
Looking to rent alone and need some space? Our large apartments have a surface area of over 40 sq.m and are only available for individual rental.
Yes, when there are still student rooms available. Please specify your request by providing the person’s contact details in the “specific request” field when submitting your respective booking forms.
Each student apartment has its own post box.
Yes, as long as you are there to receive them. YouFirst Managers do not manage the receipt of parcels and shopping.
Yes. It’s your student residence; you can certainly have guests. We do not allow subletting (renting your student residence to another person), but you may have friends over occasionally.
Your student residence is your home! You are welcome to entertain guests, like friends or family members. They are your responsibility. However, please be mindful not to disturb your neighbours.
Your apartment is your home! You can smoke, should you wish. Please note, you are permitted to smoke in your room if you are sharing an apartment. However, you’ll need your flatmate’s agreement should you wish to smoke in the shared space.
Yes, you are allowed to smoke tobacco only in designated outdoor areas, which have ashtrays. It is against the law to smoke in indoor communal areas. The Tabac Info Service telephone line can help you to quit smoking: 39 89 (free service + price of a standard call)

Rent

Your monthly payment includes the rent and the flat rate for utilities. This flat rate includes your share of the general expenses of the building (including maintenance of common areas) as well as any expenses related to your apartment (water, communal heating etc.).
The rent is payable on a pro rata basis from the start date of your lease. If your lease starts on 10 September, the first monthly rent will only cover the days after that date.
During your stay, your apartment in the YouFirst Campus student residence will be considered your main residence. As such, you may be liable to pay a local housing tax.
Heating is included in the flat rate for utilities, except at the following student residences: Bordeaux Pellegrin, Lille Euralille, Paris Bagnolet, Paris le Bourget, Pessac Université, Talence Centre and Talence Université.
Electricity is included for shared apartments. For all other types of apartment it is not included, except at the following residences: Paris La Défense, Paris Grande Arche and Marseille La Major. After signing your lease, we’d suggest that you register with an electricity supplier. Your YouFirst Manager will provide you with the necessary information when you’re ready to do so.
The price shown is the price per person.
You have a dedicated YouFirst Customer Area that you can use to pay your rent by card. To make life easier, we’d suggest that you set up a direct debit.
For legal reasons, the rent is payable monthly. We cannot accept payment in advance.
You have until the fifth of each month to pay your monthly rent.
Yes. French and international students in our student residences are eligible to claim housing support.
Absolutely. All monthly rents, from studios to apartment shares, qualify for housing support.

Moving in

The check-in inventory visit provides a description of the condition of the rented student residence and its rooms, fixtures and fittings. The inventory visit will take place with your YouFirst Manager before you move in, and then when you move out of the accommodation and hand over the keys. Before you arrive, we’d suggest that you make an appointment with your YouFirst Manager during your residence’s reception opening hours. Try to plan it in advance so you can arrange a time that suits you. The inventory visit will take between 30 and 45 minutes. After the visit, you will receive a copy of the inventory report by email. Keep it safe, as it has contractual value. Please also remember to provide your YouFirst Manager with your mandatory insurance certificate no later than the date of the inventory visit. If you don’t, we will not be able to give you the keys to your apartment.
Yes. If you are unable to attend the inventory visit, you may send a friend or relative in your place. All you need to do is provide them with a proxy authorising them to carry out the inventory visit on your behalf, as well as a copy of your ID.
You can move into your student apartment approximately one week after your application has been approved; this timeframe may be reduced if you sign your lease and pay the fees promptly.
As moving is a stressful experience, we’ve prepared a list of things to do before you arrive. Please read this list very carefully.
Residence arrivals may only take place during the opening hours of the reception offices at our student residences, from Monday to Friday.
Yes. You must provide a home insurance certificate no later than the date of your inventory visit. Click “Find out more” for more information.

Resident life

You can access your student residence at any time of the day or night. Your YouFirst Manager (available during reception office opening hours) will be able to let you know the opening hours of the residential communal areas, lounge area, fitness area etc.
The code of conduct will be sent to you along with your lease, and you can also find it in your Customer Area.
If you’d like to organise an event in the lounge room, please contact your YouFirst Manager.
No. All of our student residences are run by YouFirst Managers who will make sure you’re comfortable and safe, and will be there to help throughout your entire stay.
All of our residences are run by YouFirst Managers, available to students during the reception office opening hours, who will make sure you’re comfortable and safe, and will be there to help throughout your entire stay.

Covid-19

The well-being, health and safety of students are our absolute priority. All possible hygiene measures are being taken in our student residences to combat COVID-19.
In order to prevent the spread of COVID-19, we are following health guidelines. We have observed government guidelines in opening our communal areas, and access may be reduced or limited if there are changes in guidance. However, the laundry room remains accessible at all times, with a limit on the number of people per sq. m.

Contact

The YouFirst Campus team is available Monday to Friday from 9 a.m. to 7 p.m. and Saturday from 9 a.m. to 4 p.m. Have a question and need help with finalising your booking? Please fill in the contact form available in the footer of the website, or contact us on +33 (0)1 40 40 64 10. We’ll be happy to help! If you’re looking to contact a particular residence, please specify your request by choosing your residence on the form.